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IT Director

Who You Are

You know how to grow an office IT infrastructure, and its network, and its computers, and its phones (and its everything-else-in-between) for a growing team of 100+. You’re a dependable person who’s able to build and maintain dependable solutions. You always aim for an uptime of “always.” You’re the IT Director we’ve been looking for, and we want you on our team.

What You’ll Do

In this role you’ll support our team across three offices, one in Brooklyn, one in Denver and one in Hong Kong. You’ll help grow and improve our big IT infrastructure from improving backups, network monitoring, growing our infrastructure, upgrading our router, firewall, and application servers.

Specifically, you’ll be:

  • Manage our outsource IT support relationship, including prioritizing tickets and ensuring timely completion of tickets.
  • Collaborating with the Technology team, including possible night and/or weekend work
  • Planning and scheduling the installation of new or modified hardware, network equipment, operating systems, and applications software
  • Managing accounts, network rights, and access to systems and equipment
  • Implementing special projects from single sign on to consolidating our online storage
  • Maintain proper documentation of issue resolution and techniques
  • Advise on new technology purchases
  • Acting as sysadmin for Linux virtual machines used to host client websites

Our Must-Haves

  • Experience with networking (routing, VLANs, firewalls)
  • Ability to plan, prepare, start and complete a project within defined period of time
  • Able to administer Windows, Mac, and related subsystems
  • Minimum of 5+ years of IT experience
  • Ability to effectively communicate technical information to non-technical users, both orally and in writing
  • Consistent follow-through

Bonus Points For:

  • Experience with sysadmin role (linux, AWS) and general IT background (networking, file sharing)
  • Management of LDAP, RADIUS
  • Experience setting up monitoring of SNMP devices
  • Apple MDM experience with Addigy / JAMF or similar applications

What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Unlimited vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices

Where You’ve Been

  • 5+ years of IT support 

Interested? Please Send Us:

  • Your CV
  • A nontraditional cover letter telling us why you want in on Madwell
  • A link to your work

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

No phone calls or recruiters please.


 

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