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Community Manager

Who We Are

We’re Madwell, a full-service creative agency headquartered in sunny Bushwick with sister offices in Denver and Hong Kong. Get to know us at Madwell.com

Who You Are
 

You’re a creative thinker who can adapt seamlessly to any brand voice you meet. Social is your medium of choice: not only do you know what you like to see from brands on social, you know how the sausage is made. You’ve got enough front-lines community management experience to understand just how creative real time social can get, especially when it’s done well. Now you’re ready to take the wheel on an account of your own and shape it to be disruptive, future-forward, and an industry best-in-class. You're the Community Manager we're looking for and we want you on our team.


What You’ll Do

As a Community Manager at Madwell, you’ll be responsible for maintaining the voice and spirit of the brand in your care. Equal parts writer and social strategist, you’ll be creating and posting on-brand content in real-time. You’ll work alongside our social media team to ensure overall processes are smooth, and that creative teams are effectively bringing ‘of the moment’ opportunities to life across platforms. This position is based in Brooklyn, New York but will remain remote through the end of the year.
 

Specifically, you’ll be:

 

  • Identifying and actioning on real time trends and opportunities  
  • Managing your client’s social community through timely response to customer and fan messages in the brand’s specific voice 
  • Surfacing partnership opportunities and influencer recommendations
  • Collaborating on briefs and requests for social posts
  • Collaborating with the broader social strategy team and creative teams on content calendar ideation and development 
  • Working together with production and account teams to ensure that final content is scheduled and published on time 
  • Contributing to reporting workstreams to track community management efforts against overarching brand goals
  • Offers on the ground support for experiential events and real time campaigns, even on the weekends 
  • Working with teammates in both Brooklyn and Denver as part of our cross-office team 

 

Our Must-Haves

 

  • Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics 
  • Top-notch writing and customer service skills: you can communicate concisely yet warmly over various media
  • A self-starter, full of ambition and initiative in bringing new social tactics to the table
  • Comfortable working alongside and communicating directly with clients
  • Acute attention to detail
  • Prior community management experience for a large brand or demonstrable experience building personal online personas or accounts with strong engagement
  • Independent yet communicative and team-oriented
  • Equal parts confidence, humility, and desire to learn
  • Must be able to check social media platforms over the weekends and respond to emergency situations when/if needed
  • Proven success working in fast-paced, super-collaborative team environments 

Our Nice-Haves

  • Experience with Sprinklr and Netbase a plus but not required
  • Previous experience or interest in technology is a plus but not required

What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices

 

Where You’ve Been
 

  • 1-2 years of agency experience in a copywriting or social media role

Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

 

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