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Community Manager

Who We Are

We’re Madwell, a full-service creative agency headquartered in sunny Bushwick with sister offices in Denver and Hong Kong. Get to know us at Madwell.com

 

Who You Are

You’re a creative thinker who can adapt seamlessly to any brand voice you meet. Social is your medium of choice: not only do you know what you like to see from brands on social, you know how the sausage is made. You’ve got enough front-lines community management experience to understand just how creative real time social can get, especially when it’s done well. Now you’re ready to take the wheel on an account of your own and shape it to be disruptive, future-forward, and an industry best-in-class. You're the Community Manager we're looking for and we want you on our team.

 

What You’ll Do

As a Community Manager at Madwell, you’ll be responsible for maintaining the voice and spirit of the brand in your care. Equal parts writer and social strategist, you’ll be creating and posting on-brand content in real-time. You’ll work alongside our social media team to ensure overall processes are smooth, and that creative teams are effectively bringing ‘of the moment’ opportunities to life across platforms. This position is based in Denver, CO but will remain remote until July 2021. 

 

Specifically, you’ll be:

  • Identifying and actioning on real time trends and opportunities
  • Managing your client’s social community through timely response to customer and fan messages in the brand’s specific voice
  • Collaborating on briefs and requests for social posts
  • Collaborating with the broader social strategy team and creative teams on content calendar ideation and development
  • Managing client’s social calendars from start to finish, including the scheduling and publishing of final content
  • Partnering with strategy team to own any reporting workstreams to track community management efforts against overarching brand goals
  • Offers on the ground support for experiential events and real time campaigns, even on the weekends
  • Working with teammates in both Brooklyn and Denver as part of our cross-office team
     

Our Must-Haves

  • Prior community management experience for a large brand or demonstrable experience building personal online personas or accounts with strong engagement
  • Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics
  • Top-notch writing and customer service skills: you can communicate concisely yet warmly over various media
  • Ability to apply past learnings to new content in order to create best practices for clients
  • Strategic-minded that can see the full picture of how social content impacts overall goals and help provide recommendations to meet and exceed them
  • A self-starter, full of ambition and initiative in bringing new social tactics to the table
  • Comfortable working alongside and communicating directly with clients
  • Acute attention to detail
  • Independent yet communicative and team-oriented
  • Equal parts confidence, humility, and desire to learn
  • Must be able to check social media platforms over the weekends and respond to emergency situations when/if needed
  • Proven success working in fast-paced, super-collaborative team environments

 

Our Nice-Haves

  • Experience with Sprinklr or similar management platforms 
  • Experience working with native platform analytics on social channels 
  • Previous experience or interest in the technology space
  • Previous experience with paid media across social platforms to understand best practices; management and trafficking not part of the role

 

What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices
     

Where You’ve Been

  • 1-3 years of experience in a community manager role, in-house or at a digital agency

 

Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell

 

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

 

No phone calls or recruiters please.

 

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