View Our Website View All Jobs

Contract Account Director

Who We Are

We’re Madwell, a full-service creative agency headquartered in sunny Bushwick with sister offices in Denver and Hong Kong. Get to know us at

Who You Are

You're a brand-building strategic thinker, a client partner first and foremost. You love dissecting a challenge and piecing it back together into a compelling argument for our clients. You’re a champion for great work, the people who do that work, and the beautiful alignment of Big Ideas with business goals. You’re the Contract Account Director we’ve been looking for, and we want you on our team.

What You’ll Do

As a Contract Account Director at Madwell, you’ll be responsible for leading a dedicated workstream on one of our accounts, primarily overseeing content development and strategy for national paid media and their organic social channels. You will be working in the wireless carrier space with one of the largest communication technology companies. You’ll work closely with client contacts, media agency partners, and in-house creative and project management teams to assess, communicate, and address your key client needs. You’ll be overseeing a cross-functional team and ensuring the day-to-day work is completed, while also providing thought leadership to your client.This is a contract position with the possibility of becoming permanent. 

Specifically you’ll be:

  • Building and maintaining strong, collaborative and trusted relationships with creative and strategic partners within Madwell, to transform knowledge of client’s business objectives, and customer insights into actionable marketing strategies and tactics
  • Monitoring and evaluating the competitive landscape to provide strategic insights
  • Providing direction and supervision to the team on client expectations, content implementation, including development of strategy and creative ideas. 
  • Driving the strategic development of programs, checking in to ensure that we have a tight brief, and aligning client deliverables to KPIs throughout the creative and production process
  • Managing cross-functional agency partners and bridging client, creative, and media communications. Ensures agency timelines are accurate, effective, and enforced.
  • Leading weekly organic social status meetings and creative reviews with internal and external teams  
  • Foreseeing business opportunities and formulating action plans to drive the client business
  • A brief master: strongly contributing to building briefs with your strategic partner, checking in to ensure that we have the brief right, and aligning client and channel deliverables to KPIs throughout the creative and production process
  • Performing informal 1:1 client check-ins to ensure satisfaction of services provided

Our Must-Haves

  • Tried and tested account management skills
  • Strong understanding of core social channels (both paid and organic), including Facebook, Twitter and Instagram.
  • Exceptional analytical, presentation, and communication skills
  • Ability to collaborate with and manage up to senior leadership (internal and external)
  • Naturally inclined toward leadership with the ability to work in a self-directed capacity
  • Experience working with integrated creative, production, social media, and media buying teams
  • Digital literacy, deducing learnings from paid media performance reports and applying to bigger picture thinking
  • Solutions-oriented, recommends solutions when problems arise, assists teams in problem solving, and seeks input from colleagues in problem resolution.
  • Exhibits a sense of curiosity and a growth orientation. Continuously seeks out knowledge as well as growth and learning opportunities.
  • Clearly demonstrates the ability to work in a dynamic environment through flexibility, resilience and a positive outlook.

Where You’ve Been

  • 8+ years experience in account management (project management experience a plus) in a creative agency setting

Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

No phone calls or recruiters please.


Read More

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name Today's Date