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Account Manager

Hi! We’re Madwell.

We’re an independent advertising & marketing agency that began with offices in Brooklyn, New York and Denver, Colorado. We believe in being truly full-service, with strategy, creative, and media all working together on one team. After 8 years in business and over 100 people in the US, we’re opening our first global office in Hong Kong. And we’re looking for smart, creative people like you to join us.  

Our site:

Our team:

Our work:

Who You Are

You are a brand-building, omni-channel marketer, and a strategic partner to our clients first. You are an expert on your clients’ business, industry, and competition and recognized as such by your peers. While you are comfortable across all mediums and take a holistic approach, you have a passion for digital media and you have expertise to share with our team. You are the Account Manager we’ve been looking for, and we’re excited to meet you!

What You’ll Do

As Account Manager at Madwell, you’ll play an essential role in helping us lay the groundwork at our brand-new Hong Kong office. You’ll be the expert in your accounts business, industry and category. You’ll work closely with client contacts and in-house creative and project management teams to assess, communicate, and address all client needs. You will report directly to our Client Services Director.


  • A brief master: seamlessly building briefs, checking in to ensure that we have the brief right and aligning client deliverables to KPIs throughout the creative and production process
  • Driving the development of SOWs for new and existing clients, then overseeing their execution to ensure it accomplishes stated client goals
  • Working with the client and cross-department teams to recommend and implement tracking for project KPIs and metrics of success
  • Ensuring agency timelines are accurate, effective, and enforced
  • Setting up client and internal meetings by providing an agenda, objectives and meeting goals before the meeting
  • Perform one-to-one informal client check-ins to ensure satisfaction of services provided
  • Balancing project budgets on both the macro project level and the nitty gritty details

Our Must-Haves

  • Omnichannel marketing expertise with specific proficiency in digital
  • The ability to work in a self-directed capacity and a natural born leader
  • Experience leading client engagements with integrated creative, production, social media, and media buying teams

Where You’ve Been

  • 4+ years in account management positions at a full service or creative agency

We offer a competitive salary, collaborative work environment, and plenty of room for growth. Includes paid vacation, insurance, parental leave, and company activities.

Interested? Send Us:

  • Your CV
  • A cover letter letting us why you want in on Madwell Hong Kong

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

No phone calls or recruiters please.


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