UX Designer

  • Brooklyn, NY
  • Full Time
  • Experienced

UX Designer

Who You Are

You’re an experienced and self-aware UX Designer with a keen interest in all the little things that make people the way they are. Whether they’re thinking/acting/speaking from their head, their heart, or their gut, you always want to know more, dig deeper, and get to the root of the insight. You understand that UX is an art and a science; that the discipline goes far beyond digital tools and tests. You view it as an evolving practice through which to produce better, more effective creative and product experiences. You’re a strong teammate, an open communicator, a strategic partner, and a natural student of the world and life. You’re the UX Designer we’ve been looking for, and we want you on our team. 


What You’ll Do

As a UX Designer at Madwell, you’ll be the primary user advocate on all of your digital projects. Day to day, you’ll be working closely with design, copy, strategy, accounts, and clients to create fluid and friendly user experiences—all while balancing UX priorities with client and business goals. At the same time, you’ll keep tabs on the state of the industry, introducing your team to useful and inspirational UX trends. A sense of autonomy balanced with masterful collaboration is critical in this role—we’re looking for someone who isn’t afraid of grunt work and doesn’t mind a long working session with clients. Humility and reliability are key. You’ll be reporting to the Creative Director of the account.


Specifically, you’ll be: 

  • Collaborating across departments to create beautiful and functional sites, apps, and experiences
  • Leading the charge on stakeholder interviews, user research, and competitive analysis, then synthesizing those findings into a vision and plan of action
  • Designing and planning user testing sessions, including user interviews, focus groups, qualitative surveys, and observational research
  • Experimenting with new interaction and design patterns
  • Developing personas to serve as checkpoints during the design process
  • Creating sitemaps and user flows, both for internal use and to help our clients participate fully in our work
  • Creating wireframes appropriate to a given project stage, ranging from whiteboard sketches through digital wireframes
  • Creating prototypes for use in both user testing and with internal teams
  • Owning the features and functionality list of digital projects, ensuring the entire system functions as a whole
  • Contributing to the agile development process and interacting with clients on a regular basis
  • Completing all assigned work on deadline and regularly communicating status updates to managers and teammates  
  • Contributing to other clients in need of similar technical expertise

 Our Must-Haves

  • Strong portfolio of web and mobile projects, including process diagrams, sketches, and other artifacts
  • A solid understanding of graphic and digital design principles (typography, hierarchy) and the ability to express yourself in that format
  • Experience creating wireframes and other artifacts that are both client-facing and understandable to a layperson
  • Top-notch communication skills, including the ability to explain nuance and complexity in human terms, support and defend your work with empathy towards others’ level of comprehension, lead groups, and facilitate workshops and discussions
  • Proficiency with Figma and Keynote; experience with Sketch, Photoshop, Illustrator, and InDesign; able to learn OmniGraffle, Miro, and Invision
  • Understanding of development best practices; able to converse and collaborate with developers
  • Experience and comfort with the agile and micro-sprint processes, including the ability to contribute to grooming sessions and retrospectives
  • The eager, stubborn resolve to approach a problem again and again from different angles
  • Even-keeled under pressure
  • A tireless work ethic and sense of professional pride and purpose
  • Still in possession of a “Wouldn’t it be cool if…” outlook on life
  • Equal parts confidence, humility, empathy, and desire to learn
  • An objectively awesome human being
  • Insurance, banking, or financial writing experience is a plus 

What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices

Where You’ve Been

  • 4+ years of UX experience; agency or in-house experience is preferred but not required

Interested? Please Send Us:

  • Your CV
  • A cover letter letting us know why you want in on Madwell
  • A link to your portfolio

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply.

No phone calls or recruiters please.


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