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Director, Agency Operations

Who You Are

You love working behind the scenes, with a strong desire to make things easier for everyone. You’re an excellent organizer and problem solver, and are comfortable navigating the chaos. You are digitally and technologically savvy, comfortable implementing and optimizing new tools and/or platforms. You’re the Director, Agency Operations we’re looking for, and we want you on our team.


What You’ll Do


Develop Agency Processes & Policies

  • Work collaboratively with discipline leads to develop and continually evolve our agency processes to ensure both efficiency and quality of work
  • Work collaboratively with discipline and project leads to ensure the correct processes are in place across all accounts and followed accordingly
  • Work with the COO to develop and administer agency policies, ensuring they are reviewed and refined on a regular basis as necessary
  • Communicate regularly with individual department leads to rollout and/or update process and policies as necessary


Drive Operational Efficiency & Transparency

  • Work closely with the COO to identify and find solutions for operational challenges
  • Drive alignment between offices as it relates to new and/or existing processes
  • Work closely with the COO to create a blueprint for how each office should operate, being careful to leave room for the uniqueness of each
  • Work with various leads to develop and maintain key templates that adhere to both agency and department requirements
  • Develop and maintain regular reporting to keep everyone up to date on progress within the agency
  • Ensure effective and clear communication between Operations, Finance, People & Culture, Recruiting, IT, and discipline leads
  • Lead the development of our new Intranet; helping to setup, organize and maintain it moving forward
  • Update and distribute key information and documentation via the Intranet


Our Must-Haves

  • Excellent communication skills both verbally and in written form
  • Highly organized with the ability to handle multiple tasks to meet strict deadlines with a positive, inspiring attitude
  • Strong leadership qualities and negotiation skills 
  • Team player with experience collaborating with members from various departments 
  • Ambitious, proactive and resourceful; solutions-oriented
  • Self-directed with ability to work independently
  • Deep knowledge of full-service creative agency needs and services
  • Able to handle sensitive and confidential information in a discreet manner
  • Proficient with Google Workplace and/or Microsoft Office 


Where You’ve Been

  • 8+ years aggregated experience across some combination of agency operations or project management.


What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices


Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell 


Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply. 

No phone calls or recruiters please.

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