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Program Director

Who We Are

We’re Madwell, a full-service creative agency headquartered in sunny Bushwick, with sister offices in Denver and Hong Kong. Get to know us at

Who You Are

You’re a born organizer and a believer in healthy process. You admire efficiency and creative equally; you get your kicks advocating for good ideas while keeping things running like clockwork. You see and think across the vast landscape of today’s many mediums, and you can mold all that goodness into a singular, integrated plan. You’re the Program Director we’re looking for, and we want you on our team.

What You’ll Do

As a Program Director at Madwell, you’ll work across many of our top accounts. You’ll balance your time between overseeing a team of Creative Producers and working directly with internal leadership to develop comprehensive plans and ensure we deliver as promised. You’ll be an in-house expert on everything related to project management and production, and you’ll routinely identify new opportunities to bring efficiency and structure to the teams. You’ll report into our VP of Production to help evolve and implement new and stronger processes, keeping projects productive and healthy over time.

Specifically, you’ll be focussed on these core responsibilities:

Project Management

  • Drives operational and tactical aspects of multiple projects / clients
  • Oversees the development of timelines and ensures milestones are met
  • Ensures consistent standard of work across portfolio of projects
  • Supports the production team by helping to prioritize new project requests
  • Proactively provides feedback or direction based on understanding of goals, feasibility, and client expectations

Scoping / Budgeting / Financial Management

  • Accountable for overall Program financial health, including all the development of scopes, and staff plans/budgets for assigned accounts
  • Partners with Client Services to forecast revenue/resources
  • Able to have high level scoping and approach meetings with clients without discipline leads present 
  • Able to write complex scopes and has mastered project definition
  • Has extensive experience representing agency capabilities to senior clients and new business opportunities
  • Responsible for reviewing all estimates, scopes and change orders that go out to assigned accounts to ensure consistency, accuracy and compliance with client-level contracts

Team Management

  • Develops annual/quarterly reviews and growth plans for all direct reports
  • Engages in hands-on coaching and mentoring
  • Inspires and energizes team, and always leads by example
  • Ensures team understands overall vision, guiding principles and expected standards

Communication / Collaboration

  • Able to create and deliver internal and client communications presentations; Leads meetings with ease
  • Collaborates with other cross-functional department leads to improve and execute on client deliverables, process, and output
  • De-escalates problems and mediates when necessary, being careful not to take a side but to work toward a solution

Client Focused

  • Partners with Client Services to understand client business objectives and translate them into efficient, actionable programs
  • Maintains healthy client relationships manage day-to-day client communications when necessary around a variety of issues (e.g., scope, production issues, etc.)

Our Must-Haves

  • An unshakeable desire to keep things organized against all odds
  • Interest in marketing and media, with a love of good creative
  • Ability to lead, coach, and motivate teams
  • An eagerness to take on new challenges, grow, and learn
  • The ability to clearly articulate your ideas, both verbally and in written form

What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy, plus the week off between Christmas and New Year's
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge PL, plus 4 weeks of optional flexible work arrangements 
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices

Where You’ve Been

  • 8+ years working in project management, ideally in a creative agency setting

Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell 

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply. 

No phone calls or recruiters please.


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