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Creative Resource Manager

Who You Are

You're a highly organized resource manager, who is able to keep track of the big picture needs, and the day-to-day details. You love people and work hard every day to build and maintain relationships across the agency, keeping an eye on how people are doing so you can offer support when and how they need it. You admire efficiency and thoroughness, and are constantly working to find the right balance to allow for both. You’re the Resource Manager we’re looking for, and we want you on our team.


What You’ll Do

As Resource Manager at Madwell, you’ll be responsible for staffing functions across the agency. You’ll ensure allocations are maintained and regular reporting is relevant and in place. Reporting to our Director, Client Operations, you’ll use your excellent judgment, thoughtfulness and foresight to keep Madwell a well-oiled machine.


Specifically, you’ll be:

  • Working with the Director, Client Operations to forecast staffing needs, balancing hiring and freelancing budgets
  • Evaluating creative talent needs across projects alongside department leads, creative directors and your peers in production, taking into consideration existing and future team makeup
  • Running weekly resourcing meetings and facilitating resolution of resourcing issues as they arise with your Production peers and appropriate department leads
  • Managing resourcing forecast software for all departments based on input from weekly meetings
  • The on-the-ground expert for understanding the needs of current and upcoming projects
  • Ensuring proper utilization across departments as well as actively scanning for project risks based on staffing allocations and developing a reporting mechanism to team leads
  • Resolving or escalating any potential conflicts across projects
  • Collaborating with producers to monitor schedules and project needs 
  • Communicating with leadership on staffing plans and progress 
  • Reviewing time-tracking reporting weekly and ensuring all employees complete each week

Our Must-Haves

  • An unshakeable desire to keep things organized against all odds
  • Understanding of the fundamentals of project management
  • Deep knowledge of full-service creative agency needs, including understanding at a high-level how digital, print, social, and video are concepted, designed and produced
  • Able to handle sensitive and confidential information in a discreet manner
  • Strong leadership qualities and negotiation skills 
  • The eager, stubborn resolve needed to come at a problem again and again from different angles
  • Strong independent work style (and a bonafide people person)
  • The ability to clearly articulate your ideas, both verbally and in written form
  • Exceptional critical thinking skills; able to balance the analytical with the creative
  • Fluent in Google Workspace, Microsoft Office, various resource management platforms


Where You’ve Been

  • 3+ years in resource management role in a creative agency environment


What We Offer

  • Competitive medical, dental, and vision benefits, including a subscription to One Medical
  • Generous vacation policy
  • Retirement plan with matching
  • Performance-based bonuses
  • 12 weeks paid parental leave as a proud member of Pledge Parental Leave
  • Commuter benefits
  • Team and company outings and events
  • Monday morning brunch, free snacks, and coffee & beer on tap
  • Pet-friendly offices

Interested? Please Send Us:

  • Your resume
  • A nontraditional cover letter letting us know why you want in on Madwell 

Our Diversity Commitment

We celebrate diversity in our employees and we’re committed to building a safe and inclusive workplace environment where we all can thrive. We’re proud to be an equal opportunity employer. We encourage future Madwellians from traditionally underrepresented and underserved communities to apply. 

No phone calls or recruiters please.

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